The atmosphere was charged with the expectant energy of 500 industry leaders and titans of change. I was so inspired.
The goal of the event was to face, head on, what’s needed to transform and personalize healthcare. The discussion was real -- removing barriers; making healthcare affordable; delivering transparency; sharing data; and integrating health and healthcare into the way consumers have already done with so many other facets of their lives.
Terry Stone, global managing partner of Oliver Wyman’s Health & Life Sciences practice, said it best, “The converging forces of a true retail consumer market and emerging digital innovations will disrupt traditional healthcare on par with what ATMs did to banking, Netflix did to video entertainment or Uber did to the taxi industry."
There were four key themes to the conference:
Over the course of the 2 days, I witnessed, first hand, some of the amazing and transformative businesses that are shaping the future of healthcare. It was evident the healthcare industry is experiencing a tectonic shift.
I heard stories and insights from industry titans like Dr. Karen DeSalvo, National Coordinator for Health Information Technology and Acting Assistant Secretary of Health, U.S. Health and Human Services; Mark Ganz, President and CEO of Cambia Health Solutions; Pat Geraghty, CEO of GuideWell; and Scott McDonald, CEO of Oliver Wyman to name a few. Equally as present were highly respected consumer experts like Cheryl Hughey, Senior Director of Culture Services for Southwest Airlines; Dr. Harry Leider, CMO of Walgreens; and Shawn Leavitt, Senior VP of Global Benefits for Comcast and NBCUniversal.
Here are some of the most powerful thoughts that we shared:
As I reflect on the time spent, one thought continues to resonate for me at a deeply personal level: “real transformation begins with one human being.” It all begins with me (and you) – and our having the courage to transform health - one consumer at a time. And to deliver that care, we need a community with a shared purpose and a singular voice.
I formed Narus Health with a singular purpose: to change the healthcare conversation for those facing life-limiting illness. If we are truly going to revolutionize the way we care for those with life-limiting illness, we must build a culture rooted in the service of others. Listening first to understand and placing what matters most to our patients, their families, physicians and our partners above all else.
I am inspired by the future of our industry – and I am committed to creating a better system for human beings. Human care.
Michael is an executive coach, entrepreneur, investor, and strategist with 30 years of experience leading investor-backed, high-growth organizations.
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