How do we find the humanity in business? We don’t. It is already human - an organism made up of real people with real stories, real dreams, and real pain. Some call it culture - but it’s deeper than company slogans, mission statements, and props.
Sarcasm lives in the cheap seats, leaving a trail of hurt feelings, anger, confusion and resentment in its wake. I’ve seen sarcasm bring down relationships, teams and cultures when modeled by people a the highest levels of an organization and left unchecked.
Emotional intelligence is an understanding of what it means to be human. By recognizing that everyone has a personal story and by actively listening and showing empathy; we can connect and build relationships based on trust.
f you are the leader - take a hard look in the mirror. And evaluate the trustworthiness of the person looking back at you. Your own sincerity, reliability, competence and compassion for others defines your own trust quotient.