Sarcasm lives in the cheap seats, leaving a trail of hurt feelings, anger, confusion and resentment in its wake. I’ve seen sarcasm bring down relationships, teams and cultures when modeled by people a the highest levels of an organization and left unchecked.
If you’re like most people, you have built your network in a pretty random fashion - connecting with anyone who wishes to communicate with you. And if you have a hard time saying no to people, your undiscerning generosity may be self-defeating. This is why I’ve developed the 5.50.500 rule for my own life.
Emotional intelligence is an understanding of what it means to be human. By recognizing that everyone has a personal story and by actively listening and showing empathy; we can connect and build relationships based on trust.
Today marks 1000 days without him… And I have discovered that I am not born with a fixed amount of resilience. I have more capacity than I knew to get through just about anything. I am stronger than I ever imaged.
Entrepreneurial leaders are a relentless, seek-and-solve breed of innovators. They are the ones forever craning their necks, trying to “look around the corner” for the next evolution of the business. They relentlessly pursue “a better way.”
“It is my desire that people viewing my pictures will find that quiet, contemplative part of themselves. A place that allows them to feel some degree of peace in the midst of a storm." If you’ve taken the time to carefully view his photographs, I believe you’ll discover what he hoped you’d see: peace.
If Americans will come together and support one another in having universal healthcare, we can lift this worry from our fellow citizens. It requires us not to be "blue" or "red" — but to simply be compassionate humans.
f you are the leader - take a hard look in the mirror. And evaluate the trustworthiness of the person looking back at you. Your own sincerity, reliability, competence and compassion for others defines your own trust quotient.
We can’t lead anyone if we aren’t committed to our own personal growth. How can we be trusted to help cultivate the potential of others when we aren’t living up to our own? It’s one of the biggest reasons people ultimately fail at developing their team… their people simply outgrow them.
For too many people, healthcare just happens — often causing frustration, expense, and lack of certainty. Narus believes individuals prefer to have someone truly listen, provide personal support and offer specific guidance for them and their family. We believe if you provide that 24/7, you can be available when people need help and support the most.
In any business environment, an idea isn’t worth much - unless you do something with it. This “do something” is all about how we choose to put an idea into practice (how we execute). It involves the moving from the abstract to the real. It’s a difficult journey. It's filled with ambiguity and uncertainty. It requires an extraordinarily rare leadership trait - and it’s called GRIT.
I think most people who have not dealt with direct loss of a child tend to believe that the overwhelming emotion tied to grief is sadness. I can confirm that I only wish that grief could be defined so simply. Grief is a powerful cocktail of emotions that - at times - become all consuming.
One of the more important strategies of business communication is the finely honed sense of when not to talk. Especially as a executive, I can tell you (humbly, even) that the greatest business lessons I’ve learned have occurred during the times that my own mouth was shut.
As leaders, we have all been asked the question “Where do you see yourself in five years?” In each case, the expected answer is a job title, some type of work experience, a career achievement, or even leading a company.
When it comes to healthcare, Nashville is a city like no other. Not only is healthcare our largest industry - but key industry thought leaders live and work here. I was reminded of that again this past week when I had the pleasure of leading a panel of healthcare executives in a discussion about the Future of Healthcare in Nashville.
The question of what the healthcare of tomorrow will look like is always a key strategic issue for those leading healthcare organizations. In my view, the answer is really clear - care support and primary care delivery is moving back into the patient’s home.
There are 141 million visits to the emergency room each year, and nearly all of them have a charge for something called a facility fee. This is the price of walking through the door and seeking service. It does not include any care provided.
Launching the Venture has been a springboard for several successful businesses, so it stands to reason that, after teaching the course for many years while launching prominent ventures of his own, Dr. Burcham would have a good sense of the qualities that define a successful venture team.
Work is the biggest team sport in which any of us get to participate. And as a team sport, business cannot be just about the numbers. Great teams have a great culture driven by great leadership. Relationships are meaningful and teammates are connected. The collective attitude is very positive and everyone on the team works hard to accomplish their mission.
One of life's greatest revelations happens the moment we finally realize the prison bars we’ve been banging our cup on - the feelings that we are flawed or don’t quite measure up - are actually spaced far enough apart to walk through.
n a competitive labor market, employers are looking for new cost containment strategies beyond shifting more costs to employees. They are pursuing new contract arrangements with providers, offering care coordination to their employees, and considering narrow networks to help them tackle healthcare prices.
We are at a moment in time where the fusion of people, process and a technology can re-define the patient experience, improve patient access points, and manage total costs. Such innovation will likely be found as traditional players collaborate with new entrants and form non-traditional partnerships along the healthcare value chain.
There are so many people looking for real connection. They want someone who takes the time to see them as a person - to help them through a difficult journey. Be that someone for a friend or neighbor. Find a way to let past differences go with family and build a connection. Tell stories, share, be present. We have this season and these holidays and this moment to be present with those we treasure; to make memories; to create traditions and appreciate the beauty of life.
Grief is the price of deeply loving someone. Grief’s presence is a testament to the endless love I felt for my son - and that love has to have somewhere to go - it didn’t end when his life ended. The fact that I am feeling such a deficit in grief’s presence is a celebration of how blessed I’ve been, to have someone for whom I grieve so fully. The love for a lost son pouring out of my soul with nowhere to go - so it materializes in tears.
Employers that are serious about reducing total health care costs — and improving the health and well-being of their employees — should take a serious look at how innovation through smart use of people, process and technology can streamline all three of these cost areas. And there are many more areas of opportunity for consideration. Most of these innovations will be found in younger companies looking to disrupt the status quo.
It's not your personal integrity that will build trust. Having personal integrity is an expected norm in most workplaces, and awards you no added trust points as a leader or coworker. In order to build trust you must demonstrate your behavioral integrity. It's essential for creating and operating with trust currency at work.